Is VAT included in shipping cost for EU Countries?
Yes! The VAT is included in your pledge and shipping cost.
Last updated: October 08, 2021 12:02
How many cards does the Groove Wallet™ hold?
Each Groove Wallet™ is designed to hold up to six standard, bank-issued, non-embossed credit cards, debit cards, and the like. The money clip attachment allows for 10 tri-folded bills. Embossed cards take up a little more space. Check out the guide below to know how many embossed cards you can fit!
6 cards - 1 embossed max 5 cards - 3 embossed max 4 cards - 4 embossed max
Last updated: October 12, 2021 11:22
How many dollar bills does the Groove Wallet™ hold?
In addition to holding credit cards, the Groove Wallet™ can also hold up to ten tri-folded bills in the attached money clip.
Last updated: October 07, 2021 13:20
Does the Groove Wallet fit in my front pocket?
Does the Dali Lama smile a lot? Yes! The new Groove Wallet is specifically designed to slide right into your front packet. No more back pocket bulge! No more wallet-induced back pain!
Last updated: October 07, 2021 13:20
What is the Groove Wallet made of?
Aluminum. Really strong Aluminum. 6063 Aluminium Alloy to be precise. They use it to build airplanes.
Last updated: October 07, 2021 13:20
Does the Groove Wallet contain magnets?
Yes it does.
Last updated: October 07, 2021 13:20
What are the dimensions of the Groove Wallet™?
Thickness - 8.38mm (0.330 inches) Width - 62.98mm (2.48 inches) Length - 98.60mm (3.88 inches)
Last updated: October 07, 2021 13:20
Do all Groove Wallets come with a money clip?
Great question. Yes! These new wallets not only hold up to six credit cards, but each one comes with a strong, handsome, built-in money clip designed to hold up to ten folded bills. You can even remove the money clip if you want to be extra streamlined.
Last updated: October 07, 2021 13:20
When do I choose my color option?
Soon after the Kickstarter campaign ends you will receive an email confirmation from Groove Life with a link. You can choose your wallet color at that time, plus any additional products, like a ring, belt, or watch band.
Last updated: October 07, 2021 13:20
Does the Groove Wallet come with RFID blocking?
Yep…Your cards are safe no matter where you go. Since many modern credit cards are equipped with radio frequency identification technology (RFID)–the wireless non-contact use of radio frequency waves to transfer data–there is a growing demand for protection from unauthorized and unwanted scanning of your credit cards. The good news is the outer aluminum alloy shell gives the Groove Wallet™ instant ‘wallet blocking technology.’
Last updated: October 07, 2021 13:20
Will the cards fall out of my Groove Wallet™ if it is upside down?
Absolutely not! We took great pains (and a whole lot of 5-Hour energy drinks) to make sure the Groove Wallet was the most secure wallet on the market today. Your cards will remain in place so you can scale El Capitan with confidence.
Last updated: October 07, 2021 13:20
Will the cards fall out of my Groove Wallet™ if it does not have six cards in it?
Absolutely not! Listen, the Groove Wallet is as secure as Fort Knox whether holding one card, six cards, or six bars of gold. Okay, maybe not gold, but we can handle your cards…
Last updated: October 07, 2021 13:20
Is the money clip removable?
Yes, the money clip is removable.
Last updated: October 07, 2021 13:20
Can I use the Groove Wallet™ for my business cards?
The Groove Wallet is designed for standard, bank-issued credit cards, debit cards, and the like. While we cannot guarantee the wallet will hold other items like business cards, you are certainly free to give them a try.
Last updated: October 07, 2021 13:20
Is the Groove Wallet™ covered by your 94 Year No BS Warranty?
Yep! Sure is. Just like all other Groove Life products the new Groove Wallet™ is also covered by our amazing, unmatched warranty. Just text us at 1-850-754-7348 or email us at [email protected]. One of our reps will be happy to help you replace your Groove Wallet. Make sure you have proof of purchase or your order number ready. Operators are standing by!
Please note: Any customer alterations made to the Groove Wallet will void the warranty.
Last updated: October 07, 2021 13:20
What is covered under the 94 Year No BS Warranty?
WE DID IT - MANUFACTURER: If, within the first 30 days of your original purchase you discover any manufacturing defect, we want to know about it. Simply let us know within the first 30 days, provide proof of damage, and proof of purchase, and we will be happy to send you a free replacement wallet.
YOU DID IT - CUSTOMER: If you happen to damage the wallet, lose it, or it gets sucked out of the space rocket on your next space mission with Jeff Bezos, have no fear! We’ve got you covered. Just provide proof of damage, and proof of purchase, and we will be happy to send you a replacement wallet for a $25 replacement fee.
Just text us at 1-850-754-7348 or email us at [email protected]. One of our reps will be happy to help you replace your Groove Wallet. Make sure you have proof of purchase or your order number ready. Operators are standing by!
Last updated: October 07, 2021 13:20
What is NOT covered under the 94 Year No BS Warranty?
General wear and tear such as scratches over time, dings from dropping your wallet on the ground, or any intentional misuse of the wallet. Either way, please reach out so we can do what we can to help!
Last updated: October 07, 2021 13:20
When will I actually receive my Groove Wallet™?
You should receive your order in May 2022. Shipping times are dependent on the destination country. We will start to ship pledges soon after the campaign ends. We will post regular campaign updates and update if there are any production or shipping delays.
Last updated: October 07, 2021 13:20
How will my new Groove Wallet™ ship?
All Kickstarter Groove Wallet™ pledge purchases will ship through the U.S. Postal Service (USPS) via First Class mail. All shipments come with standard USPS Tracking information so you can watch the box make its way to your mailbox. Just enter your tracking info into the USPS.com tracking search bar and you are good to go! https://tools.usps.com/go/TrackConfirmAction_input
Last updated: October 07, 2021 13:20
What if my shipment doesn’t arrive?
If the shipment of your Groove Wallet seems delayed, you can always check your USPS tracking information provided on your shipment confirmation email. It will be a long number beginning with 940011. Enter that number into the search bar at USPS.com. https://tools.usps.com/go/TrackConfirmAction_input
You can also contact Groove Life for any package that seems delayed, just text us at 1-850-754-7348 or email us at [email protected].
Last updated: October 07, 2021 13:20
What about shipping costs and taxes?
As with all Groove Life products, customers are responsible for covering the cost of local, state, and federal taxes associated with any e-commerce purchase. Customers are also responsible for shipping costs unless otherwise specified.
Last updated: October 07, 2021 13:20
What about International shipping?
We love our international customers! We are only fulfilling international orders for a very select group of countries. Please see below for the official list. UK and EU customers have already paid their import VAT in their shipping costs, and should not have additional charges.
Andorra Australia Austria Belgium Bosnia & Herzegovina Bulgaria Canada Croatia Cyprus Czechia Denmark Estonia Finland France Germany Gibraltar Greece Hungary Iceland Ireland Israel Italy Japan Kosovo Latvia Liechtenstein Lithuania Luxembourg Malta Moldova Monaco Montenegro Netherlands New Zealand Norway Poland Portugal Romania San Marino Serbia Singapore Slovakia Slovenia South Korea Spain Sweden Switzerland United Kingdom United States
Last updated: October 14, 2021 08:03
What if I don’t get the wallet I ordered?
Just let us know, send us a photo of the wallet you did receive, and we will make it right. Text us at 1-850-754-7348 or email us at [email protected]. We will send you the product(s) you originally ordered. Please be sure to confirm your shipping address.
Last updated: October 07, 2021 13:20
What is your mailing address?
Please mail any returns to: Groove Life Attn: Exchanges/Returns 106 Locke Avenue Spring Hill, TN, 37174
Last updated: October 07, 2021 13:20
Can I text or call someone about my order?
Yes! Text us at 1-850-754-7348 or email us at [email protected].
Last updated: October 07, 2021 13:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.